Help & Information

Satisfaction Guaranteed.

At Ecklee, we strive to give you the best possible care and service when delivering your order. However, if you are at all disappointed with any products you receive from us, send us the goods back within 7 days of receipt and we will proceed with a full refund or exchange.

How can I order?

Using our site is easy, efficient and safe. Just browse through at your leisure and add the items of your choice to the basket! Once you're ready just proceed to the checkout where we will take the details from you which are needed to process your order. If you come across any difficulties whilst using our site, get in touch with us and we will see to it.

Where is my order?

For details on the delivery and prices, please see Delivery.

We cannot be held responsible for delayed delivery or non-delivery by any of our delivery services, (Courier service or Royal Mail) if the delivery address given is unclear or incorrect. The address we are given is the address that we send it to, so please double check when submitting your details! When placing your order, please give any detailed delivery instructions to avoid any mishaps.

In the unfortunate case that the couriers delivery attempt is unsuccessful (by means of nobody to receive the items), our courier will always leave a calling card that gives information on what to do next (re-arranging a delivery or collecting the goods).

What is my product is not in stock?

If your product is out of stock we will email you advising how long it will be before it is back in stock with the option to choose an alternative or cancel your order. If you want to wait for your chosen item then we will hold your order until it can be sent altogether unless otherwise advised.

Allergy information and ingredients

All of the ingredients are listed on the individual product descriptions on the website and on the product. Please be sensible and take time to read the full ingredients listed in your chosen products. Due to the variety of our products - being imported from around the world, we cannot guarantee that our products are free from nuts or nut traces.