Terms & Conditions

Privacy

Ecklee is committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will not email you in the future unless you have given us your consent or pass your email address to other websites unless you agree and we do not send marketing emails to non-client email addresses.
Ecklee does not disclose buyers' information to third parties and we are committed to protecting your privacy. We collect information about you for two reasons - to process your order and to provide you with the best possible service.

Internet Security/Shopping

We take the greatest effort to ensure the highest possible standards of online security. We use Protx Secure Ordering Systems to process credit card payments from customers. Protx are one of the UKs leading Secure Payment Service providers and have been accredited by the UKs leading high street banks including HSBC and Natwest. Established in 1995, Protx remain leaders in the provision of safe, secure online transactions. Protx use Thawte 2048 bit encryption systems. At the browser 128 Bit SSL is used to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

Damaged Goods

We do everything we can to ensure that your products reach you in perfect condition. We make every effort in doing so, however if you experience damage to your product(s) and we will deal with it immediately, either with a replacement or a full refund.

Satisfaction Guarantee

Ecklee believe in total customer satisfaction so much so that if you are at all disappointed with any products you receive please let us know immediately. Ensure that you send the goods back to us, and we guarantee a no-fuss refund or a replacement.

Stock

If your product is temporarily out of stock we will email you advising how long it will be before it is back in stock with the option to choose an alternative or cancel your order. If you want to wait for your chosen item then we will hold your order until it can be sent in its entirety.