Delivery & Returns

DELIVERY

We aim to deliver your package within 3-5 working days via Royal mail Or Parcelforce depending on the weight of the package. Orders will be dispatched on the same day if they are placed before 12 pm.

SHIPPING

We offer free shipping on orders over £27.00 and a 10% discount for first time orders.
Standard shipping rate 2nd class - £2.70 via Royalmail for orders weighing less than 2kg.
Express 48 - £7.90 via parcelfroce for order weighing between 2-30 kg
For shipping rates outside the UK please contact us through our email hello@ecklee.co.uk or give us a call on 02087153420.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase that can be emailed to us at hello@ecklee.co.uk you can also contact us on 02087153420

REFUND POLICIES

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received your required refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ecklee.co.uk or give us a call on 02087153420